Support

Help with Shoulder Chef

Something not working, or a question? Email support@monshaw.org. We aim to reply within two business days. It helps to tell us what you were doing, what you expected, and what happened instead, and whether you were using the website or the iPhone or Android app.

Common questions

I forgot my password.
On the sign-in page, choose "Forgot your password?" and we will email you a link to choose a new one. The link works once and lasts an hour. If the email does not arrive, check your junk folder.

How do I get my recipes out?
Open Settings › Your account and choose to download your recipes. You get a file with everything in your library.

How do I delete my account?
In the same place, Settings › Your account. If you are the last member of your household, deleting your account also erases the household and all its recipes, straight away. We cannot undo it, so download your recipes first.

I deleted a recipe by accident.
Deleted recipes stay in the recycle bin for 30 days. Open the Recycle bin from Settings and restore it.

The chef is slow or gave an odd answer.
Chef requests can take up to a minute, and you can cancel one while it waits. Its answers are suggestions: always use your own judgement for food safety and allergies. Dietary labels are a guide, not a guarantee.

Someone else in my household needs access.
A household admin can add and manage members from Settings (look for the household or access section).

More

Signed in, the Help page in the app explains each feature step by step. How we handle your information is in our privacy policy.